415: Unsupported Media Type returned when making a POST call with REST
Issue/Introduction:
Issue
When making a POST call with RESTful web services I receive:
"415: Unsupported Media Type"
Environment:
-Service Desk Manager 12.7 or later
Cause:
-REST returns standard HTTP error codes
-415: Unsupported Media Type is defined as "The server is refusing to service the request because the entity of the request is in a format not supported by the requested resource for the requested method."
-This error is received when the Content-Type of the Body/Payload is not defined in the POST Headers as 'application/xml'
Resolution
-In the Headers of the POST call specify "Content-Type: application/xml"
-Below is a an example POST call made with a REST client in Chrome:
<Please see attached file for image>
Additional Information:
-For Service Desk Manager 12.9 and below, more information about RESTful web services can be found in the Technical Reference Guide under Chapter 7: Web Service Methods>REST HTTP Methods
-For Service Desk Manager 14.1, more information can be found in the Service Management Wiki
Environment:
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: