What does the tim log message "Warning: w15: sslinterface: network_process_packet: error 7 (bad data)... ignoring further data" mean

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

What does this message in the TIM log (timlog.txt) mean:

Warning: w15: sslinterface: network_process_packet: error 7 (bad data)... ignoring further data"

Environment

CA Application performance release 10.x

Resolution

This is normally related to the TIM trying to process records which use the TLS 1.1/1.2 protocols and they are not supported for the TIM release being used.

Prior to 9.1.7 this message was displayed:

Warning: w15: sslinterface: network_process_packet: error 7 (bad data)...; ignoring further data"

From 9.1.7 -> 9.7.x a more useful message was displayed to indicate the underlying problem i.e.

Warning: w11: sslinterface: network_process_packet: error 11 (unsupported TLS 1.1/1.2 records), ...; ignoring further data

Additional Information

TLS 1.1/1.2 is now supported in APM 10.x.