Objects are not receiving data from the adapter instance alert for Infrastructure Health Adapter

Products

• VCF Operations/Automation (formerly VMware Aria Suite)
• VMware Aria Operations 8.x

Issue/Introduction

 

• This article helps you to resolve the frequent 'Objects are not Receiving data from the adapter instance' alert for the Infrastructure Health Adapter in the Aria Operations, which occurs when the service account used to monitor and collect data and to perform vCenter Server actions
  
  
  
  
  
• You will see similar errors in /storage/log/vcops/log/adapters/VMwareInfraHealthAdapter/VMwareInfraHealthAdapter_<Internal_ID>.log
  
  WARN  [pool-6369-thread-2] (102) com.vmware.adapter3.vmwareinfrahealth.helpers.vcenter.collector.VCenterHealthServicesCollector.collect - [< FQDN of the vCenter Server >] Unable to get response from the vMON services. Please check if the vCenter MP is configured with admin level credentials
  
  
• You will see similar errors in /storage/log/vcops/log/collector.log
  
  ERROR [pool-28553-thread-4]  com.vmware.adapter3.vmwareinfrahealth.util.RestAPISession.getVmonApi - Failed: URL: https://<FQDN-Of-the-vCenter Server>/rest/appliance/vmon/service/vsan-health HTTP error code: 403 Forbidden
  

Environment

Aria Operations 8.18.X

Resolution

By default, Read Only permission is enough to monitor and gather inventory data, metrics, and properties from vCenter Server. However, if you want to monitor the health of vCenter services using VMware Infrastructure Health, make sure the service account linked to the vCenter Server Adapter is either part of the 'SystemConfiguration.Administrator' group or has administrator-level access to vCenter services

Additional Information

Note: After changing the service account to use the administrator account for the vCenter instance, if the issue is not resolved. Try the following:

1. if Infrastructure Health data is populated in reports/dashboards etc, the alert "Objects are not receiving data from adapter instance" could be a false positive. Use the guidlines in the following knowledge base article to resolve that issue:

Objects are not receiving data from adapter instance” - Alert on any Adapter instances

2. If Infrastructure Health Data is not collected/not sending, and reports/dashboards are not populated then try restarting vCenter adapter, and then the Infrastructure Health adapter with the following steps:

  a) navigate to operations>>configurations>>inventory management>>adapter instances>>vCenter Server

   b)select the heading for vCenter Adapter,  then stop/start them from the toolbar up top

c) repeat the procedure above for the Infrastructure health Adapter as below:

 

VMware Infrastructure Health is activated by default in the Aria Operations 8.18.X versions and a new VMware Infrastructure Health account is created for each new node and cloud proxy in VMware Aria Operations

Refer:

VMware Infrastructure Health

Permissions Required to Discover vCenter Services