Unable to save Saleforce probe profile; Error Code: PPM-012

Article Id: 38134

Status: Published

Updated On: 14-02-2018 06:36

Legacy Id: TEC1538654

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Issue/Problem/Symptoms:

Unable to add/save a new profile for the Salesforce probe v2.00

Error message displayed:

<Please see attached file for image>

Error in salesforce.log:
[attach_socket, salesforce] Config node modified 'idsProbeInfo' of type 'Config'
[attach_socket, salesforce] configDefinitionName :SF_CLOUD_SETTINGS
[attach_socket, salesforce] configDefinitionName :probeSetup
[attach_socket, salesforce] configDefinitionName :SF_PROXY_SETTINGS
[attach_socket, salesforce] cbSetCtdConfiguration failed
[attach_socket, salesforce] java.lang.NullPointerException
at com.nimsoft.nimbus.NimSecurity.encrypt(NimSecurity.java:142)
at com.nimsoft.nimbus.NimSecurity.encryptISO(NimSecurity.java:84)
at com.nimsoft.probe.common.cms.AbstractProbe.getEncryptedPass(AbstractProbe.java:317

Environment:

Salesforce probe v2.00

Cause:

Problem with Salesforce v2.00

Resolution/Workaround:

1. Temporarily Enable the "Enable Proxy" option for the Salesforce probe
Configure Proxy with a valid IP and anything for user credentails

2. After Enable Proxy settings are saved, create/save the Profile

3. Disable the Proxy Enabled option and restart the Salesforce probe.

Environment:

Release: CNMSPP99000-8.2-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

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