macOS DLP agent not showing blocking popup with Allow user to enter text explanation enabled

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

You configured an endpoint policy with the Endpoint Prevent: Block action but the blocking popup is not showing on macOS devices. Your response rule is configured with "Allow user to enter text explanation" but default Justifications are not enabled in the response rule via "Allow user to choose explanation" unchecked:

Environment

15.x

16.x

Cause

This is a known issue. 

Resolution

This is a known issue and will be fixed in a next release after 16.1. A workaround to this is to enable "Allow user to choose explanation" and select at least one built-in business justification.

Additional Information

This is only applicable to macOS agents. Windows agents present the popup correctly.