Failed Parsing header attribute default_mac is missing
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Article ID: 381293
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Updated On:
Products
CA Client Automation - IT Client ManagerCA Client Automation
Issue/Introduction
NRI Agent is executed on some Linux machines. Generated files <uuid>.xiu could not be imported with Asset Collector.
In TRC_ASSETCOLLECTOR*.log we could see error like this : Failed Parsing header attribute default_mac is missing
In xiu file default_mac XML attribute is missing.
Environment
Client Automation 14.5 NRI Agent on Linux
Cause
NRI Agent is using ifconfig command to collect some network information like network MAC Address. On some Linux distribution ifconfig command is not installed by default (this command is replaced by ip command).
Resolution
Install net-tools package which contain the command ifconfig and execute again NRI Agent.
Examples :
On Red Hat Enterprise Linux 8.5 : net-tools-2.0-0.52.20160912git.el8.x86_64
on RedHat Enterprise 8.9 : net-tools-2.0-0.52.20160912git.el8.x86_64
On RedHat Enterprise 9.2 : net-tools-2.0-0.62.20160912git.el9.x86_64
On CentOS 9 : net-tools-2.0-0.64.20160912git.el9.x86_64
On SUSE Linux Enterprise Server 15 SP4 : package name is net-tools-deprecated