Failed Parsing header attribute default_mac is missing

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

NRI Agent is executed on some Linux machines. Generated files <uuid>.xiu could not be imported with Asset Collector.

In TRC_ASSETCOLLECTOR*.log we could see error like this :
Failed Parsing header attribute default_mac is missing

In xiu file default_mac XML attribute is missing.

Environment

Client Automation 14.5
NRI Agent on Linux

Cause

NRI Agent is using ifconfig command to collect some network information like network MAC Address.
On some Linux distribution ifconfig command is not installed by default (this command is replaced by ip command).

Resolution

Install net-tools package which contain the command ifconfig and execute again NRI Agent.

Examples :

• On Red Hat Enterprise Linux 8.5 :
  net-tools-2.0-0.52.20160912git.el8.x86_64
  
  
• on RedHat Enterprise 8.9 :
  net-tools-2.0-0.52.20160912git.el8.x86_64
  
  
• On RedHat Enterprise 9.2 :
  net-tools-2.0-0.62.20160912git.el9.x86_64
  
  
• On CentOS 9 :
  net-tools-2.0-0.64.20160912git.el9.x86_64
  
  
• On SUSE Linux Enterprise Server 15 SP4 :
  package name is net-tools-deprecated
  
  
• On Ubtuntu 22 : 
  package name is net-tools
  
  
  

Additional Information

Please see this link for NRI requirements : NRI Requirements