AD/LDAP credentials do not always work in Aria Operations 8.x.

Products

• VMware Aria Suite

Issue/Introduction

• Logging into Aria Operations using AD/LDAP account fails intermittently.
• Using the nslookup command against the FQDN used in the AD integration, multiple IP addresses are returned.
• The UI shows the following error message: "Login server is unreachable"



Environment

Aria Operations 8.x

Resolution

If the FQDN used in the Aria Operations Active Directory integration resolves to multiple IP addresses, it is required that the certs presented by each Domain Controller are imported into Aria Operations manually.

Or if this is not possible, then the Aria Operations Active Directory integration must be configured to contact a single Domain Controller instead.