VMware Aria Operations for Logs shows vCenter Collection status as unknown.

Products

• VMware Aria Suite

Issue/Introduction

The Aria Operations for Logs 8.18.x can collect the logs from vCenter however the VC Collection Status shows unknown.

• The vCenter integration "Test Connection" returned with "Tested Successfully".
• Getting an alert for vCenter on Aria Logs: vCenter auto-configuration failed.
• However, the VC Collection Status still shows "Unknown" under the vSphere page in Aria Operations for Logs.

 

NOTE: If the issue you are facing does not have the same symptoms as this one, please check the KB below.

vCenter Collection Status = Unknown and not seeing vCenter logs

Environment

Aria Operations for Logs 8.18.x

Resolution

NOTE: Please make sure to create snapshots of the cluster before proceeding.

1. Firstly attempt to reboot the Aria Operations for Logs nodes. If the issue persists, please continue with the remaining steps.
2. Go to the config XML file page by adding /internal/config at the end of the Aria Operations for Logs FQDN
   
   For example: https://AO4L_FQDN/internal/config
   
   
3. Search for "host value"
4. Check if the "assignee-cluster-node value" is set to "null" as per the screenshot below.
5. If it is set to "null", run the following command to identify the valid "token" values which can be used to replace "null":
   
   grep "token=" $(ls -d /storage/core/loginsight/config/* | grep loginsight-config | tail -n1)
   
   
6. Replace null with a token value from the previous command and click Save at the bottom of the page
7. Confirm that the unknown status in the VC Collection status changes to Collecting.

 

If the above steps did not resolve the issue, please follow the procedure below:

1. Delete the vSphere integration from Integrations > vSphere page.

2. Restart the Log Insight service on all nodes by executing the following command:

   service loginsight restart

3. Re-add the vCenter Server under Integrations > vSphere page.

 

Additional Information