Cloud service console keeps on loading without timing out while logging with domain users.

Products

• VMware Aria Suite

Issue/Introduction

While logging into Aria automation with domain users it keeps on loading post entering the credentials.

The response in browser throws 401 error.

/services-logs/prelude/identity-service-app/file-logs/identity-service-app.log

2024-10-01T08:40:26.042Z ERROR identity-service [host='identity-service-app-123456-6789' thread='reactor-http-epoll-2' user='' org='' trace='aaaaaa-bbbbbb-ccccc-ddddd-eeeee-fffff'] c.v.i.c.RestResponseEntityExceptionHandler.logBriefError:219 - Handling unauthorized exception: org.springframework.security.authentication.AuthenticationCredentialsNotFoundException: REST error received:

{           "error": "invalid_client",           "error_description": "Invalid client secret."         }
, status code: 401 UNAUTHORIZED

Environment

Aria automation 8.x

Cause

UI is requesting a new refresh token even though the token has just been issued due to divergence in time between the machines.

Resolution

Ensure time synchronization between the client, Aria Automation, and vIDM systems