atp install and update failed on ubuntu

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

atp install and update failed on ubuntu when traffic going to Cloud Proxy via explicit proxy method.

Environment

Cloud SWG

Access Method: Explicit over IPsec.

Cause

System wide proxy setting is set on ubuntu using environment variable however atp is not using system proxy setting and separate proxy configuration required for atp.

Resolution

Please edit the file /etc/apt/apt.conf with Cloud Proxy for http and https as mentioned below and save the file after that test apt install and update and it should work fine.

$ cat /etc/apt/apt.conf
Acquire::http::Proxy "http://ep.threatpulse.net:80";
Acquire::https::Proxy "http://ep.threatpulse.net:80";