When starting the service of BEACON and NSA I get this message: "The service name is invalid." and "More help is available by typing NET HELPMSG 2185."

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Article ID: 38106

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM On Premise

Issue/Introduction

Symptoms: 

After you have installed or rebooted you run the command under a DOS windows and you get the message :

 

The service name is invalid.

More help is available by typing NET HELPMSG 2185.

<Please see attached file for image>

KB - The service name is invalid Screen 1.png 

 

Workaround:

In order to work, if this is not present, or not installed you will have to run this command under the CMD Windows as Administrator

1. Enter the following for the beacon:

     service add deploy start beacon

2. Enter the following for the nsa:

     service add deploy start nsa

<Please see attached file for image>

KB - The service name is invalid Screen 2.png

 

Environment

Release: ESPCLA99000-13.3-Clarity-Extended Support Plus
Component:

Attachments

1558723766250000038106_sktwi1f5rjvs16wz9.png get_app
1558723764260000038106_sktwi1f5rjvs16wz8.png get_app