MUX - Timesheet attestation message has a delay of several seconds (or almost 30 seconds in cases) after clicking on Submit button.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We are again experiencing an issue where submitting timesheets has a delay of several seconds (or almost 30 seconds in cases) before the attestation message is displayed and users are able to confirm.

Steps to Reproduce: 

1. Log in to Classic PPM or click the Classic PPM main menu item in Clarity.
2. Click Administration, Project Management, Timesheet Options.
3. Select the Display time attestation message on submit checkbox.
4. Navigate to MUX->Timesheets
5. Attempt to Submit timesheet
6. Notice attestation message does not come up for some time.

Expected Results: Attestation message should come up

Actual Results: Attestation message does not come up for long time.

Environment

16.2.3, 16.3.0

Cause

DE155839

Resolution

DE155839 Fixed in 16.3.1 and backported to 16.3.0.1 (16.3.0 patch 1), and 16.2.3.3 (16.2.3 Patch 3) 

Workaround: Move mouse away from Submit button to a different area on the screen.