HCX Tasks are not progressing and/or fails with the error 'another operation is already in progress'

Products

• VMware HCX

Issue/Introduction

This article addresses common issues related to tasks that become non responsive, or remain in the queue, or generate the error 'another operation is already in progress' We've included a couple of screenshots to illustrate these issues, but the steps outlined can be applied in any similar situation.

Sample 1:

During HA Manual Failover, we would see the following error in UI

Cannot force failover HA group ha-group-<ha-group-name>. Since another operation is already in progress.

  

 

Sample 2: During Force Sync of Appliances, we see the following error in UI

Cannot 'forceSync' appliance <HCX-appliance-name> since another operation is already in progress.
  

 

Sample 3: During the Network Extension process, we observe the following behavior: there are no errors, but the status of the task is listed as 'Queued Network Extension Request.

Environment

HCX 4.4 and later.

Cause

There can be various reasons for a task to get stuck. This KB article provides guidance on how to resolve the issue and get tasks running again.

Resolution

It is recommended to reboot the source and target HCX Manager VM's to safely clear the queue/pending tasks.

If the issue still persists afterward, please contact Broadcom support.