Computer Homepage tab reporting wrongly a policy was violated because of agent version
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Computer Homepage tab reporting wrongly a policy was violated because of agent version

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Article ID: 380958

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Updated On:

Products

CA Client Automation CA Client Automation - IT Client Manager

Issue/Introduction

The policy notification in Computer Homepage tab is wrongly showing violation because in 
the Software tab indicates correctly the updated 14.5 agent is installed. 

Environment

CA Client Automation - All versions

Cause

This might due to an old violation when the agent was still in old version before the upgrade to 14.5.

Resolution

Click on the Violated Policy -> 'CA Agent old version Installation' and try to remove it from 
the list. 

Or,  navigate in the DSM Explorer Tree to the Policys and find that policy to reset. 
After that, righ-click on that policy and Evaluate to see if it will reapper. 

Additional Information