App timeout not working in iOS CA Mobile Authenticator
Article ID: 380943
Updated On:
Products
CA Strong Authentication
CA Advanced Authentication
CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)
Issue/Introduction
According to the product documentation, the CA Mobile Authenticator App Expiration value is based on a time-step configured value in the Strong Authentication Mobile OTP profile. The timeout period is equal to 5*(time-step).
App timeout does not work only in iOS CA Mobile Authenticator app.
Environment
Symantec Strong Authentication 9.1.x
CA Mobile Authenticator App - iOS
Resolution
The Symantec Advanced Authentication product team has addressed the issue in the latest version of the iOS CA Mobile Authenticator app. We recommend upgrading the app to resolve the issue.
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