Unable to access Cloud Director Portal after the NFS Share is no longer available and it is not recoverable.

Products

• VMware Cloud Director

Issue/Introduction

• Cloud Director NFS mount points was deleted from storage end due to hardware issue and it is unrecoverable
• Unable to use Cloud Director Portal
• No database backup is available

Environment

VMware Cloud Director 10.5.1.1

Cause

This issue caused by the NFS share used from Cloud Director no longer available.

Resolution

To apply the following workaround to help recovering Cloud Director:

1) To use a new NFS server and create  the NFS share with same name and IP addressed used previously.

2) To mount the new NFS share on the Cloud Director cells. See Cloud Director requirements when using NFS for the transfer server storage

3) To create the following folders:

    appliance-nodes

    gosc

    cells

2) To copy the response.properties file from the primary node in the data/transfer folder:

    cd /opt/vmware/vcloud-director/etc

    cp response.properties /opt/vmware/vcloud-director/data/transfer/response.properties

3) To change the ownership of the folders and file with the command:

    chown vcloud:vcloud appliance-nodes

    chown vcloud:vcloud cells

    chown vcloud:vcloud gosc

    chown vcloud:vcloud response.properties

4) To change the permission on the appliance-nodes folder to allow the appliance to resync:

    chmod 750 appliance-nodes

5) To execute the appliance resync on the primary node and on each of the standby nodes with the command:

   systemctl restart appliance-sync.timer

 

Additional Information

We highly recommend that you keep copies of the Cloud Director database backup on different location from the NFS server. This will make sure that if the above does not work, you will still have the ability to recreate the Cloud Director Environment and restore it from the backup.