AuthHub - CloudHealth users prompted to sign in with Broadcom username and password when signing in via SSO
Article ID: 380763
Updated On:
Products
Issue/Introduction
Some users that make use of CloudHealth and other Broadcom products may encounter the following page when signing in via Single Sign On (SSO) from https://apps.cloudhealthtech.com/login -
Resolution
To resolve this issue you can use the "Not <your email> option" to remove the cookie saved with your Broadcom credentials.
Following that then navigate back to https://apps.cloudhealthtech.com/login and enter your email address and you'll be redirected to your IDP to then authenticate and sign in via Single Sign On.
If you wish to maintain the saved email address for easier access to your Broadcom product you can setup a separate browser profile for that product and use the "remember me" option when signing in to save the email again when within that profile. This will ensure the cookie is only present in that profile and won't interrupt the CloudHealth sign in process.
Guides on how to setup Browser profiles for some example browsers below -
- Chrome - https://support.google.com/chrome/answer/2364824?hl=en&co=GENIE.Platform%3DDesktop
- Firefox - https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_creating-a-profile
- Edge - https://support.microsoft.com/en-au/topic/sign-in-and-create-multiple-profiles-in-microsoft-edge-df94e622-2061-49ae-ad1d-6f0e43ce6435
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