Certain end users are unable to login because RiskMinder is unable to analyze the Machine Fingerprint.
CA Riskfort 3.x
The cause is that 2.1 is not compatible with certain browser plugins, and browser versions, which can cause malformation of the DeviceDNA during the risk evaluation.
To verify what version of the Riskminder client you are running.
At the very bottom of the file there will be either be
VERSION=\"2.1 or VERSION=\"2.1.2
It’s best to search the entire file for 2.1 and you will find the version immediately. The latest version of the Riskminder-Client is on the latest versions on the CA Risk Authentication, but can be used on Riskfort 3.x.
Should you have any of these problems with the DeviceDNA, such as specific users malforming the DeviceDNA, please open up a support ticket and we will provide you with the 2.1.2 Riskfort-Client.js.
The installation process is a drag and drop of where the old riskminder-client.js.