Manual Notify does not populate changes made to Description in SDM 17.4.2.0

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

1) Copy a change order
2) Modify the description or add entries to the description section 
3) Save the new change order
4) Perform a Manual Notify, the changes to the description are not picked up

Environment

Release: 17.4.2.0

Components: Service Desk Manager - Manual notify

Cause

CA SDM Manual Notification Issue

Resolution

Mandatory cumulative test fixes are available for 17.4RU2 as per documentation. Customer can also upgrade to 17.4 RU3 

Additional Information

Resolved via defect DE619177