Error: "Creation of CDB failed java.lang.Exception: java.io.IOException:" When Running The Installation Of Service Desk Management

Article Id: 38049

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1210709

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Problem:

The following error occurs during the installation of CA Service Desk Management:

[InstallCDB] Creation of CDB failed
java.lang.Exception: java.io.IOException: Cannot run program ""F:\\scripts\CDB\setupmdb.bat"" (in directory "F:\scripts\CDB"): CreateProcess error=193, %1 is not a valid Win32 application
at com.ca.smsi.installui.tasks.InstallCDB.executeCommand(InstallCDB.java:421)
at com.ca.smsi.installui.tasks.InstallCDB.installDatabase(InstallCDB.java:180)
at com.ca.smsi.installui.tasks.InstallCDB.run(InstallCDB.java:44)
at com.ca.smsi.wizard.task.Task.start(Task.java:222)
at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)
Caused by: java.io.IOException: Cannot run program ""F:\\scripts\CDB\setupmdb.bat"" (in directory "F:\scripts\CDB"): CreateProcess error=193, %1 is not a valid Win32 application
at java.lang.ProcessBuilder.start(Unknown Source)
at java.lang.Runtime.exec(Unknown Source)
at java.lang.Runtime.exec(Unknown Source)
at com.ca.smsi.installui.tasks.InstallCDB.executeCommand(InstallCDB.java:405)
... 4 more
Caused by: java.io.IOException: CreateProcess error=193, %1 is not a valid Win32 application
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.<init>(Unknown Source)
at java.lang.ProcessImpl.start(Unknown Source)
... 8 more

Cause:

The media files are damaged

Resolution/Workaround:

1. Uninstall Service Desk Manager

2. Download the media files again from http://support.ca.com

3. Mount the ISO file.

4. Start the installation process again

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: