Unable to install eHealth 6.3 in Windows 2008 R2

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Article ID: 38047

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Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

Issue: 

When installing eHealth 6.3.0 in Windows 2008 R2 with media downloaded from CA Support Online Download Center, following error generated and unable to install.

 

OS: Supported OS are: Windows 2003 Standard Edition or Enterprise Edition, and Windows 2008 Server.

nListCount is 1, should be greater than or equal to 2.

Correct the problem and run the eHealth installation program again.

 

Environment:  

Windows 2008 R2 / eHealth 6.3.0

 

Cause: 

Since eHealth 6.3.0 GA media was not certified with Windows 2008 R2, this problem occurs.

Customers need to download updated media from eHealth Published Solutions Downloads.

 

 

Resolution:

Please download newest eHealth media from support.ca.com, then please reinstall with new media.

1. access support.ca.com

2. go to Download Center => Published Solutions

3. choose CA eHealth in "select a Product"

4. choose newest version in "select a release"

5. you will see several eHealth and Oracle media, please download newest eHealth and Oracle installers. 

Environment

Release: LHDEVC99000-6.3-eHealth-Live Health Upgrade Elements
Component: