What are the steps to Configure Microsoft's Debugdiag to capture memory dump of CA Client Automation processes that is crashing.

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Article ID: 38046

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Summary:

Often CA Support will require clients to provide additional diagnostics to troubleshoot a crashing process. This document details the steps to configure Debugdiag from Microsoft to help diagnosis failures memory leaks , process hangs and cpu utilization issues. This along with DETAIL level logs from CA\DSM\logs directory provides Sustaining Engineering with more information to diagnose the cause of the failure.

 

Environment:

All Supported Windows platforms

 

Instructions:

1. Visit this url to download debugdiag and select version for your platform (32 or 64 bit) 

https://www.microsoft.com/en-us/download/details.aspx?id=49924

2. run the installer 

3. Once installed you can run debugdiag by selecting it from list of programs or on start run and type debugdiag

4.  when the dialog opens choose Crash.

<Please see attached file for image>

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5. Choose the option "A Specific Process" and click next

 

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SS2.png

 

6. This opens the Select Target screen and highlight the process as directed by CA Support in this example caf.exe and click next.

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ss3.png

 

7. This opens the advanced configuration choose under "Action Type for unconfigured first chance exceptions" Full Userdump

click next

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SS5.png

8. Name the rule and if needed change the default path for the creation of the dump files.

<Please see attached file for image>

ss6.png

 

9.  click next

 

10.  Click on activate the Rule now and click Finish.

<Please see attached file for image>

SS7.png

 

11. When prompted for the symbol path click Yes. 

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ss8.png

 

12. You will now see the newly created rule and should thec af.exe process crash a dump file will be generated in the configured path.

<Please see attached file for image>

ss9.png

Additional Information:

 Please visit this Microsoft website for more details on the usage and configuration of Debugdiag:

http://blogs.msdn.com/b/chaun/archive/2013/11/12/steps-to-catch-a-simple-crash-dump-of-a-crashing-process.aspx

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Attachments

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