search cancel

What are the steps to Configure Microsoft's Debugdiag to capture memory dump of CA Client Automation processes that is crashing.


Article ID: 38046


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager



Often CA Support will require clients to provide additional diagnostics to troubleshoot a crashing process. This document details the steps to configure Debugdiag from Microsoft to help diagnosis failures memory leaks , process hangs and cpu utilization issues. This along with DETAIL level logs from CA\DSM\logs directory provides Sustaining Engineering with more information to diagnose the cause of the failure.



All Supported Windows platforms



1. Visit this url to download debugdiag and select version for your platform (32 or 64 bit)

2. run the installer 

3. Once installed you can run debugdiag by selecting it from list of programs or on start run and type debugdiag

4.  when the dialog opens choose Crash.

<Please see attached file for image>

2-16-2016 10-36-39 AM.png

5. Choose the option "A Specific Process" and click next


<Please see attached file for image>



6. This opens the Select Target screen and highlight the process as directed by CA Support in this example caf.exe and click next.

<Please see attached file for image>



7. This opens the advanced configuration choose under "Action Type for unconfigured first chance exceptions" Full Userdump

click next

<Please see attached file for image>


8. Name the rule and if needed change the default path for the creation of the dump files.

<Please see attached file for image>



9.  click next


10.  Click on activate the Rule now and click Finish.

<Please see attached file for image>



11. When prompted for the symbol path click Yes. 

<Please see attached file for image>



12. You will now see the newly created rule and should thec af.exe process crash a dump file will be generated in the configured path.

<Please see attached file for image>


Additional Information:

 Please visit this Microsoft website for more details on the usage and configuration of Debugdiag:



Release: UASIT.99000-12.9-Asset Intelligence


1558723762032000038046_sktwi1f5rjvs16wz5.png get_app
1558723758778000038046_sktwi1f5rjvs16wz4.png get_app
1558723756825000038046_sktwi1f5rjvs16wz3.png get_app
1558723754204000038046_sktwi1f5rjvs16wz2.png get_app
1558723752187000038046_sktwi1f5rjvs16wz1.png get_app
1558723750400000038046_sktwi1f5rjvs16wz0.png get_app
1558723748442000038046_sktwi1f5rjvs16wyz.png get_app
1558723746463000038046_sktwi1f5rjvs16wyy.png get_app