Error SAML configuration was not able to be updated - Creating new saml configurations is disabled

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

When trying to enable SAML in Carbon Black Cloud, the administrator sees the error:

SAML configuration was not able to be updated
Creating new saml configurations is disabled

Environment

• Carbon Black Cloud Console: All versions
• Carbon Black Cloud Sensors: All versions

Cause

Carbon Black Cloud is currently undergoing a migration to Authhub as described in the Carbon Black Cloud AuthHub Migration FAQ

Resolution

• During this time, current SAML authentication will continue to work, however a new setup OR disabling / reenabling of SAML will not work. 
• Carbon Black Support can reenable SAML if it was accidentally disabled, so if that is the case please log a support ticket.

Additional Information

This migration was announced on our community site and via a September 2024 IPN (Console notification) "AWARENESS: Changes to Carbon Black Cloud Login Process This Week"