If the Lucene index that AWI uses for search operations needs to be rebuilt, e.g. after importing a big number of objects or after a reset, AWI will show '0 results' while in fact the index is still being rebuilt.
This is a defect
Solution:
Update to a fix version listed below or a newer version if available.
Fix version:
Component(s): Automation Engine
Automation.Engine 21.0.12 - Available
Automation Engine 24.3.0 - Planned November-December 2024
The reference for this defect is DE126313