VMware Tools Guest Operations fail after Aria Automation upgrade to 8.18.x and/or vSphere Plugin Upgrade

Products

• VMware Aria Suite

Issue/Introduction

• Cannot perform any Guest Operations on deployed VMs' Guest OS due to issue with vSphere Plugin on Aria Orchestrator.
• Guest operations can include, but are not limited to, those such as File-Based Guest Operations or Process-Based Guest Operations, as outlined in the below documentation:
  • Guest Operation Files Workflows
  • Guest Operation Processes Workflows

• You may see errors in /var/log/services-logs/prelude/vco-app/file-logs/vco-server-app.log such as:
  

  ERROR | XXXX-XX-XX | com.vmware.pscoe.library.guestops.Guest ] Guest operation failed with error: Could not create folder under guest at 'c:\XXXXXXXXXX\XXXXXXXX' : InternalError: java.lang.reflect.InvocationTargetException (Dynamic Script Module name : XXXXX#XX) at Dynamic Script Module name : XXXXX:XX(XXXXXXXXX) at Dynamic Script Module name : XXXXX:XX

Environment

• Aria Automation 8.18.1
• Aria Orchestrator 8.18.1
• vCenter Server 8.0.3x (b, c, d)

Cause

• Regression introduced when fixing workflow scheduling issue.

Resolution

Prior to proceeding take snapshot of the orchestrator instance.

To resolve the issue Install attached vSphere plugin version by following the steps contained in Install, update, or delete a plug-in

 

Additional Information

• If you face errors similar to:
  

   

  Plug-in 'VC' (8.1.1 build 24147893) already exists and has equal or newer version than (8.1.1 build 24070852). Keeping existing plug-in.

• Please take the following action:

• 1. Take snapshot of the environment (all Aria Automation or Orchestrator nodes).

  2. Delete the Out of The Box vCenter Plugin completely.

  3. Apply the Plugin attached to the KB.