OpsManager UI's Support Bundle throwing TempestEncryptor::DecryptError (bad decrypt)

Products

• Operations Manager

Issue/Introduction

When you open a Tanzu Application Service Support Request. Support Engineers request for a support bundle which can be taken using this procedure.

From the Ops Manager UI it keeps spinning/loading after clicking generate then after a while if you refresh it shows Failed. To get more details as to why its failing we checked tempest logs located at /var/log/opsmanager directory in Ops Manager VM and we noticed this error

 E, [2024-10-22T02:44:58.934266 #901] ERROR -- : [ActiveJob] [CreateSupportBundleJob] [3#####-####-####-####-########] Error performing CreateSupportBundleJob (Job ID: 3#####-####-####-####-########) from DelayedJob(default) in 277.23ms: TempestEncryptor::DecryptError (bad decrypt)

The "TempestEncryptor::DecryptError (bad decrypt) " error is mostly associated with providing wrong Decrypt Passphrase so to check if you are using the correct decrypt passphrase try decrypting installation.yml and actual-installation.yml and this was successful. We can then rule out that this is due to a wrong decrypt passphrase.

Environment

Ops Manager 3.x

Resolution

A fix for this issue has been release with Ops Manager v3.0.35+LTS-T. You can upgrade to this version to resolve this.

[Bug Fix] Ops Manager can generate support bundles after changing decryption passphrase

 

This error is caused by the decrypt passphrase changing, and the tempest worker service needs to be updated as a workaround.

To resolve the issue restart tempest-worker service on the Ops Manager VM

sudo service tempest-worker restart