Deployment of the module 'component' failed message while installing Catalog

Products

• CA Service Catalog

Issue/Introduction

When install/re-install CA Service Catalog it failed at the step of installing component tasks. View.log showed

2024/10/15 15.16.28.450 ERROR [main] [ComponentDeployer] MDB is not yet deployed.
2024/10/15 15.16.28.486 ERROR [main] [CmdDeploymentManager] Deployment of the module 'component' failed
com.ca.catalog.deploy.exceptions.OperationFailedException
    at com.ca.catalog.deploy.component.ComponentDeployer.deploy(ComponentDeployer.java:157)
    at com.ca.catalog.deploy.CmdDeploymentManager.deployModule(CmdDeploymentManager.java:98)
    at com.ca.catalog.deploy.Configurator.main(Configurator.java:177)
2024/10/15 15.16.28.488 ERROR [main] [Configurator] Deployment of module:component failed

Environment

CA Service Catalog 17.3 and higher

Resolution

Please follow these steps

1. back up this mdb table al_cdb_componentinstallstate

2. back up the current Service Catalog installation

3. run this query in for the mdb
    update al_cdb_componentinstallstate set installationstate='complete' where packageid='task.install_slcm_components'

4. install the Service Catalog running setup.exe as Administrator...if it finishes no issue go to next steps; if it still fails, contact Broadcom Support

5. run the Service Catalog setup utility to install the EIAM and component

6. start Service Catalog service from Windows Services  and verify Service Catalog works fine

Additional Information

Reconfigure Service Catalog using the Setup Utility