OCR server shows code 4802
Article ID: 380256
Updated On:
Products
Issue/Introduction
Server overview is showing that the OCR server had an internal error. The error code is 4802.
Related log file errors:
File: logs for OCR/ocrserver.log
Date: 10/2/2024 1:33:28 PM
Host: <Server_name>
Source: https-jsse-nio-8555-exec-44
Level: ERROR
Class: com.symantec.dlp.ocr.server.rest.ImageResource
Message: Caught an unexpected error. Throwing internal server error. Failed to perform OCR using native OCR client: OutOfProcessService is not running. Cannot send ocr request
File: logs from email prevent 01/debug/FileReader0.log
Date: 10/2/2024 1:33:28 PM
Class: com.vontu.messaging.chain.ocr.OcrExecutionTask
Method: call
Level: WARNING
Message: Failed to perform OCR for item 'image002.png'
com.symantec.dlp.ocr.client.exception.OcrServiceInternalErrorException: OcrRequestId: [86896c01-9dbb-4780-b90e-11982f99938a] Request failed. Status code: 500 . Please check server logs for more detail.
Environment
DLP 15.x, 16.x
Cause
Error 4802 is a catch all for any internal error.
Some causes include:
The OCR.properties appears to be misconfigured for the number of system with 8 cores.
Resolution
Check the number of CPU cores on the OCR server.
If there are 8 CPUs then you would do the following:
Update the <install_dir>/Protect/config/OCR.properties file values in the file with the following:
server.tomcat.max-threads = 9
num.ocr.workers = 8
Save and then restart the services. Monitor the results.
See OCR Server settings on this page
Additional Information
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