How can APM alerts be configured to send an SMS to a mobile device as well as sending an email

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

Question:

How can APM alerts be configured to send an SMS to a mobile device as well as sending an email

 

Answer:

There are a few available options:

1. Create a script action that calls an SMS gateway or integrates with solutions like Pager Duty or xMatters. 

2. Compose an email address using the destination mobile number and the mobile carrier's email gateway e.g. ##########@vtext.com

All mobile carriers have an email to SMS gateway and you can find the details from an internet search e.g. How to use email to send text messages

 

Additional Information:

Thanks to Guenter Grossberger & Haruhiko Davis for providing the original information on the APM Community: How to send SMS for alert from Introscope ?

 

Environment

Release: CEMUGD00200-9.7-Introscope to CA Application-Performance Management-Upgrade Main
Component: