RIB timeout error when running Reports in CA Performance Center

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

Symptoms: 

Red bar with RIB timeout error shows up in Views in CA Performance Center

Environment:  

Applies to all Versions of CAPC released to date

Cause: 

The query does not a response in the set timeframe.

Either because its overloaded, the Network is slow or the report is containing a lot of data

Workaround:

 

There are three sections you can tweek, you may want to try increasing the timeout step by step in order to find the correct setting.

1. Change timeout for javascript: 

   a) In a browser, go to this url after subtituting "<yourCAPCHost>". You will be prompted to log in - use your CAPC web 'admin' account. 

      http://<yourCAPCHost>:8181/pc/center/admin/debug/attrs

   b) Find the attribute called "Client.ServerExecutionTimeoutMs" 

   c) Change the value to a large enough number, in milliseconds, to allow the query to run (for example, use 600000 to allow 10 minutes) 

   d) Click on the "Update" button to apply the change.

2. Change timeout for the request from console to the DM: 

   a) Backup the portal.console.properties file 

      cp /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-          

      INF/cfg/portal.console.properties.orig 

   b) Open this file in an editor:

      vi /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties 

  c) Change the setting for "web.cxf.client.services_timeout" to a high enough value to allow query to run (in milliseconds, for example, set to 600000 to allow 10      

  minutes) 

web.cxf.client.services_timeout=600000

3. Change timeout for how long the DM waits for a datasource to respond: 

   a) Backup the rib-engine.properties file 

      cp /opt/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/rib-engine.properties /opt/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/rib-engine.properties.orig 

   b) Open this file in an editor: 

      vi /opt/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/rib-engine.properties 

   c) Change the setting for "rib.engine.source_query_timeout_sec" to a high enough value to allow query to run (in seconds, for example, set to 600 to allow 10          minutes) 

     rib.engine.source_query_timeout_sec=600

 

Environment

Release: IMDAGG99000-2.6-Infrastructure Management-Data Aggregator
Component: