Collecting the automation logs from an endpoint
Article ID: 380048
Updated On:
Products
Issue/Introduction
Technical support has requested the automation logs for analysis. How and where do we collect these logs?
Environment
Deployment Solutions 8.x
Resolution
There are two methods:
1) Use a USB device
2) Map a network drive to a resource
If using a inserted USB device
enter:
Notepad.exe > go to File > save as. (to get what the drive is mapped use the drop down. example H: )
cd x:\Program Files\symantec\deployment\logs
copy *.* <USB Mapped drive>: (Example: copy *.* H:)
-OR-
If Using a mapped drive to a network resource
enter:
net use q: \\<NS server IP>\nscap ( will ask for credentials)
cd x:\Program Files\symantec\deployment\logs
copy *.* q:
From the NS server go to: <Install drive>:\Program Files\Altiris\Notication Server\NScap
Then zip all the log files and send to support for analysis
Feedback
