The daily price estimate in Aria Automation fails with the error: upfront price is unavailable, please run Aria Operations price engine first

Products

• VMware Aria Suite

Issue/Introduction

This article provides guidance on resolving the "upfront price is unavailable, please run Aria Operations price engine first " error, which occurs during the daily price estimate calculation when processing catalog deployment requests.



The catalog-service-app.log confirms that the "price sync" task completed successfully. However, re-integrating Aria Operations with Aria Automation does not fix the problem.

catalog-service-app.log.20241015065957:2024-10-15T06:49:34.276Z INFO catalog-service-app [host='catalog-service-app-7f55c4b9bd-82qrx' thread='scheduling-4' user='' org='' trace='aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee'] c.v.t.p.s.r.VROPSRunningPriceSyncStrategyImpl - Started project price sync for project aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee
catalog-service-app.log.20241015065957:2024-10-15T06:49:34.907Z INFO catalog-service-app [host='catalog-service-app-7f55c4b9bd-82qrx' thread='scheduling-4' user='' org='' trace='aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee'] c.v.t.p.s.r.VROPSRunningPriceSyncStrategyImpl - Started project price sync for project aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee

catalog-service-app.log.20241015075959:2024-10-15T07:49:35.114Z INFO catalog-service-app [host='catalog-service-app-7f55c4b9bd-82qrx' thread='scheduling-4' user='' org='' trace='aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee'] c.v.t.p.s.r.VROPSRunningPriceSyncStrategyImpl - Completed price sync for project aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee in org aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee
catalog-service-app.log.20241015075959:2024-10-15T07:49:35.356Z INFO catalog-service-app [host='catalog-service-app-7f55c4b9bd-82qrx' thread='scheduling-4' user='' org='' trace='aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee'] c.v.t.p.s.r.VROPSRunningPriceSyncStrategyImpl - Completed price sync for project aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee in org aaaaaaaa-bbb-cccc-dddd-eeeeeeeeeeee

In the Aria Operations UI, under Administration > Cost Calculation, you will see the error: “Cost calculation failed on X out of Y datacenters,” as shown in the accompanying screenshot.

Environment

Aria Automation 8.X
Aria Operations 8.X

Cause

The daily price estimate will only fail for the specific datacenters where the cost calculation has failed in Aria Operations.

Resolution

To address the cost calculation failure across specific datacenters in VMware Aria Operations, you can refer to a knowledge base article covering this topic Cost calculation fails on a particular number of datacenters