When using the CA Performance Center WEB UI, a sporadic POP-UP shows up with:
Unexpected Error: 500: Infinite historical event loop detected
PCServices.log shows errors similar to:
ERROR | Model-Invoker-1 | 2015-12-10 18:16:30,440 | com.ca.im.portal.plugins.rib.models.RIBXYChartModel
| RIB query failed
Model ID/Type: {1000028/RIBXYChartModel}
Result status: {ERROR_SOURCE_INTERNAL_TIMEOUT}
Query ID: {2a8bb813-fc29-41ff-9d44-c829ad3f3889}
RIB source URL: {http://wx0587.dbadmin.danskenet.net:8281/EventManager/EventManagerRibWS.asmx}
Query: {SELECT .EventCount, .OccurredOn(300) FROM CA.Events.EventCounts WHERE .Item.itemID = 371763 AND .OccurredOn(300) >= 1449738840 AND .OccurredOn(300) <= 1449767640 GROUPBY .OccurredOn(300) ORDERBY .OccurredOn(300) ASC}
Reason: {Query exceeded specified timeout of 100}
Communication to Data Source times out due to slow response from Datasource or slow network
CAPC 2.x, 3.x
Increase the Timeout in three different locations to for the environment.
http://<CAPC_Host>:8181/pc/center/admin/debug/attrs
b) Find the attribute called "Client.ServerExecutionTimeoutMs"
cp /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties.orig
vi /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties
web.cxf.client.services_timeout=600000
cp /opt/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/rib-engine.properties /opt/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/rib-engine.properties.orig
vi /opt/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/rib-engine.properties
rib.engine.source_query_timeout_sec=600
You may want to increase the Timeout step by step to find the best value.