HCX - All migrations fail with the error: "Permission to perform this operation was denied."

Products

• VMware HCX

Issue/Introduction

• HCX migration fails with the error: "Permission to perform this operation was denied."
• HCX manager display the error: "Failed to disable replication on source VM":

• On HCX Manager CLI, the following error is observed in /common/logs/admin/app.log

2024-10-03 19:38:00.433 UTC [####_SvcThread-42649, Enterprise: HybridityAdmin, Username: HybridityAdmin, TxId: ] ERROR c.v.v.h.a.vcenter.VcConnection- Error Logging onto VCenter:<vCenter-FQDN or IP> User:<username>, message: java.net.UnknownHostException: <vCenter-FQDN or IP>

2024-10-03 20:00:00.121 UTC [VmotionService_SvcThread-1, Ent: HybridityAdmin, , TxId: ######-####-####-####-#######] ERROR c.v.h.s.v.j.StartSourceSideRelocateVmWorkflow- Source side relocate failed for the virtual machine. error is Permission to perform this operation was denied.
com.vmware.vim.binding.vim.fault.NoPermission: Permission to perform this operation was denied.

Environment

HCX

Cause

The user account used to register the HCX manager with vCenter does not have sufficient privileges to perform migration tasks on the HCX.

Resolution

• Login to the HCX Management Interface as user admin via https://<HCX-Manager-ip-or-FQDN>:9443, and verify vCenter connection status shows online under Dashboard Tab.

• The user account used for HCX registration to the vCenter can be viewed in HCX Management Interface https://<HCX-Manager-ip-or-FQDN>:9443, login as user admin, Goto --> Configuration Tab  --> vCenter Server 

 

The user account found above should have the privileges in the vCenter server described in the documentation here

 

Additional Information

HCX Manager User Account and Role Requirements