CMP Portal - entitlement config error "User is already active in other tenant: [tenant-name]"

Products

• CASB Gateway Advanced
• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

When trying to configure New CASB entitlement CMP Admin gets Error Message: "User is already active in other tenant"

Cause

CloudSOC (CASB) only allows one active User with the same email address.

When CMP Admin configures a new CloudSOC (CASB) tenant he gets a welcome email as the first SysAdmin

CloudSOC (CASB) only allows one active User with the same email address.

CMP Admin trying to activate new entitlements was already a CloudSOC SysAdmin in another tenant

Resolution

CASB Securlet Entitlement in error must be reset by CMP Team.

Then Customer can create a new CMP Admin user with unique email address to configure new CASB tenant