Stage the ISO from CLI using the commands below but failed with the error "Stage path file doesn't exist":
SSH to the vCenter and run the following commands:
Command> software-packages stage --iso[timestamp] : Discovering updates...[timestamp] : UpdateInfo: Using product version 7.0.3.02000 and build 24026615[timestamp] : Target VCSA version = 7.0.3.02100[timestamp] : Stage path file doesn't exist[timestamp] : Staging failed. Retry to resume from the current state. Or please collect the VC support bundle.
/var/log/vmware/applmgmt/Patchrunner.log
[timestamp] ERROR vmware_b2b.patching.phases.patcher Patch hook Patch got unhandled exception.Traceback (most recent call last): File "/storage/seat/########-##############/stage/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 203, in patch _patchComponents(ctx, userData, statusAggregator.reportingQueue) File "/storage/seat/########-##############/stage/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 84, in _patchComponents _startDependentServices(c) File "/storage/seat/########-##############/stage/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 53, in _startDependentServices serviceManager.start(depService) File "/storage/seat/########-##############/stage/scripts/patches/libs/sdk/service_manager.py", line 901, in wrapper return getattr(controller, attr)(*args, **kwargs) File "/storage/seat/########-##############/stage/scripts/patches/libs/sdk/service_manager.py", line 794, in start super(VMwareServiceController, self).start(serviceName) File "/storage/seat/########-##############/stage/scripts/patches/libs/sdk/service_manager.py", line 665, in start raise IllegalServiceOperation(errorText)service_manager.IllegalServiceOperation: Service cannot be started. Error: Error executing start on service sts. Details { "detail": [ { "id": "install.ciscommon.service.failstart", "translatable": "An error occurred while starting service '%(0)s'", "args": [ "sts" ], "localized": "An error occurred while starting service 'sts'" } ], "componentKey": null, "problemId": null, "resolution": null}#######-####### failed. Error: { "detail": [ { "id": "install.ciscommon.service.failstart", "translatable": "An error occurred while starting service '%(0)s'", "args": [ "sts" ], "localized": "An error occurred while starting service 'sts'" } ], "componentKey": null, "problemId": null, "resolution": null}
[timestamp] WARNING root stopping status aggregation...[timestamp] ERROR __main__ Patch vCSA failed
Note: The above log snippet shows service as STS. This can appear for other services as well depending on the failure.
vCenter server 7.0
This issue is observed if a previous patching attempt was failed and was ignored. The RPMs are already installed thus not allowing to download and install RPMs again.