Error for cloud accounts - Cloud Proxy Validation failure
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Error for cloud accounts - Cloud Proxy Validation failure

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Article ID: 379737

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Getting the following error for all vCenter cloud accounts:
"Failed to validate credentials. Error: Service not found: The connection with cloud proxy is lost. Please make sure the agent is running in the cloud proxy virtual appliance or restart the agent if problem persists."

Data collection is stuck and validating the cloud accounts fails with the same error.  

There have been no changes to any of the vCenters.

Environment

Aria Automation SaaS Cloud Proxy

Cause

The Assembler - SDDC Service is not running. 

This can be checked by going to Go to Infrastructure > Connections > Cloud Proxies > Select your cloud proxy and find the Assembler - SDDC service

It may show as Not running or "EXITED"

Resolution

Restart the Assembler - SDDC service on the Cloud Proxy

  1. Navigate to the cloud Proxy:
         Infrastructure > Connections > Cloud Proxies > Select your cloud proxy and find the Assembler - SDDC service
  2. Change the selection dropdown to "Restart"
  3. Click EXECUTE
  4. After the service is back up and showing as Running, Validate the Cloud Account.