Unable to update html body of manual notification message template.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Unable to update html body of manual notification message template.

Environment

Service Desk 17.4 RU2.

Cause

Steps to Reproduce:
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1. Login to ServiceDesk Manager web interface.
2. Go to Administration tab -> Notifications -> Message Templates.
3. Open any Detail Default Manual Notify message template for Request/Incident/Problem or Change or Issue.
4. Try to edit the page to update html body

Result: Html body of the notification does not appear.

Resolution

Request test fix T5UG573 or upgrade to Service Management 17.4 RU3 or higher.