Auto-Suggest is not retrieving the values when we enter keyword as %23 in list forms

Products

• CA Service Desk Manager

Issue/Introduction

In list forms, auto-suggest is failing when names have 23 in them.

Steps:

1. Create a Group or CI which has 23 in the name as below:

2. Now create Incidents by selecting each of the groups.

3. While searching Incident if we input %24 the value shows as below:

4. But when we search with %23 no results are displayed:

Environment

Service Desk Manager

USRD 17.4

Resolution

The fix for the reported behavior will be part of 17.4 RU4.