Change selected featured Service Catalog offerings Display in Service Point to Descending order

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Out of box, when the selected featured Service Catalog offerings are displayed in Service Point, they are in ascending order. For example, these three selected featured offerings "Access Security", "Create Email Account" and "Increase Mailbox Size" will display in Service Point in this order

Access Security

Create Email Account

Increase Mailbox Size

This article provides steps you can use to reverse the display order to descending order so that they will display as

Increate Mailbox Size

Create Email Account

Access Security

Environment

CA Service Catalog 17.3 and higher, xFlow 17.3 and higher

Resolution

Edit the application.conf file in xFlow-install\APPS\Services\searchmicroservice-17.0.479\conf change the

"order" : "asc"

under esearch.entity.service_offering to

"order" : "desc"

Save this change and then restart xFlow

Additional Information

You would need to maintain this change. The means after xFlow upgrade, you would need to manually check if the change you made is still present and if not you would need to change again.