Intermittent failures of running workflows and actions with an exception - "ClientResponse has erroneous status code: 403 Forbidden".

Products

• VMware Aria Suite

Issue/Introduction

Workflows and tasks normal flow could be disrupted and would need to be retriggered.

Environment

VMware Aria Automation 8.x

VMware Aria Orchestrator 8.x

Cause

The operations failures are due to intermittently failing license checks. 

Resolution

Upgrade to the latest version of Automation or Orchestrator.

For Orchestrator 8.18.0 with Aria Automation authentication, you can use the following workaround instead:

Apply a system property on the Orchestrator service:

1. Snapshot or Backup your environment in case you need to revert the changes.
2. Establish an ssh session to the Orchestrator appliance.
3. Apply the following system property using the vracli command:

vracli vro properties set --key com.vmware.o11n.license.check.automation-endpoint.enabled --value false 

The configuration of the above system property will cause an Orchestrator restart.

Note: On cluster environments the above command needs to be applied only on one of the nodes.