How to verify if the CCS Service account has permissions to a UNC path

Products

• Control Compliance Suite
• Control Compliance Suite Standards Server
• Control Compliance Suite Standards Module

Issue/Introduction

When running a CCS CER (Collection-Evaluation-Reporting) job, you get an error message and the report is not saved to the UNC path specified.

Environment

CCS 12.6.x

CCS 12.7.x

Cause

The CCS Service Account does not have read/write permissions to the UNC path.

Resolution

How to verify if the CCS Service account has permissions to a UNC path

Read and write permissions can be tested outside of CCS to ensure that the CCS Service account is able to browse to a UNC path and save files to it.

Follow these steps to verify if the CCS Service account has read permissions to a UNC path:

1. Log in to each of the CCS Manager(s) that has the Reporting Role as the CCS Service Account.
2. Go to Start, Run. If Start, Run is not available, try pressing Windows key + R
3. Type or copy in the UNC path. Press Enter.
4. If the Service account has view permissions to this folder, the folder should open

If the folder is not available or the CCS Service account does not have read permissions to it, an error should occur.

Follow these steps to verify if the CCS Service account has write permissions to a UNC path:

1. Log in to each of the CCS Manager(s) that has the Reporting Role as the CCS Service Account.
2. Go to Start, Run. If Start, Run is not available, try pressing Windows key + R
3. Type or copy in the UNC path. Press Enter.
4. In the folder that opens, right-click in the white space and select New, Text Document.
5. If a new text document is created, the CCS Service account has write permissions to this folder

If an error message occurs, the CCS Service account does not have write permissions to this folder.  

If the CCS Service account does not have read/write permissions outside of CCS, then the reports will fail when the CCS scan tries to write the report to the shared folder.