Web Services requests returning "HTTP/1.1 500 - Internal Server Error"

Products

• Automation Point

Issue/Introduction

When making a request to Automation Point for automation or notification Web Services, the following response is returned from AP:
"HTTP/1.1 500 - Internal Server Error "

Resolution

There are several potential root causes for a 500 - Internal Error response given by AP Web Services.

1. If AP product is not started and running, start it via remote viewer or launch the AP Desktop application. This will allow your automation web service to give successful reply messages to your requests.
   
2. If AP Notification Server is stopped, then simply open Configuration Manager -> Infrastructure -> Services, highlight the AP Notification Server service and push the "Start" button. The status of this service should then change to "Running."
   
3. If you have not activated the automation or notification web services, then open Configuration Manager -> Infrastructure -> Web Services, and you can either choose to enable a single web service (i.e. notification or automation) or you can push the "Enable All >>" button to enable them both simultaneously. Clicking the OK button will then activate these web services.