User preference replication errors

Products

• Messaging Gateway

Issue/Introduction

Symantec Messaging Gateway Alert - User preference replication errors

Environment

Messaging Gateway

Resolution

This is in relation to the authentication function with the data source. An authentication data source provides end-user functions such as end-user preferences, end-user access to spam quarantine, and SMTP authentication. The admin should let user User Preferences, such as personal language settings and good and bad sender lists based on email address. The authentication must also be enabled.

The replication of user preference data as per article below:

https://techdocs.broadcom.com/us/en/symantec-security-software/email-security/messaging-gateway/10-7-4/configuring-the-replication-of-end-user-preference-id-SF020143843-d407e3248.html 

The number of alerts can be reduced or totally disabled if the user considers they don't influence SMG and admin doesn't to pay attention for it:

https://techdocs.broadcom.com/us/en/symantec-security-software/email-security/messaging-gateway/10-7/v31091150/v41241879/v5747324.html 

However, if the user wants to check if there is no communication issue between scanner and control center, he must collect diagnostic logs and send us for analysis.

Additional Information

The error looks as follows or similar:

User preference replication errors:

 

Host                     Start                              Status

---------------------------------------------------------------------------

Unknown                  Wednesday, Sep 25, 2024 12:00:13 AM CATFailed

---------------------------------------------------------------------------

 

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In logs you find the following information:

No route to host (Host unreachable) : IP XX.XX.XX.XX

com.symantec.smg.controlcenter.messagefiltering.userpreference.replication.ReplicateUserPrefTask.publish(ReplicateUserPrefTask.java:237)

at

com.symantec.smg.controlcenter.messagefiltering.userpreference.replication.ReplicateUserPrefTask.run(ReplicateUserPrefTask.java:137)

It means that there was a communication issue between the control center and the scanner