Does Symantec Data Loss Prevention support Oracle Change Data Capture (CDC)

Products

• Data Loss Prevention Oracle Standard Edition 2
• Data Loss Prevention
• Data Loss Prevention Enterprise Suite

Issue/Introduction

Customers would like to use Oracle Change Data Capture (CDC) in their environment. There is a warning in the URT if CDC is enabled.

Environment

All versions of Oracle supported by Symantec DLP

Cause

Oracle CDC is not listed as supported functionality database in the DLP System Requirements guide. All Oracle Enterprise customers are supported by Oracle for their Oracle database while DLP only supports the schema running on an Oracle Enterprise database.

Resolution

Symantec DLP supports Oracle Enterprise at the SCHEMA LEVEL. 

This means –

• If the reported issue is a known Symantec DLP bug, Broadcom will provide support based on our existing support process.

• If the Customer’s issue is determined to be in the DLP schema, Broadcom will provide schema level support for that DLP issue. Otherwise, The Customer should leverage their own Oracle expertise as well as their own Oracle support contracts to resolve database maintenance and infrastructure related issues.

For CDC functionality – 

• The Customer should be running a version of Oracle Enterprise Database supported by DLP as specified in the latest System Requirements: Oracle database requirements (broadcom.com).

• Symantec DLP Documentation and troubleshooting is for Oracle Standard Edition, not specific to Oracle Enterprise. For all versions of Oracle Enterprise, The Customer is responsible for translating those instructions to how to do the same via the Oracle Database edition the Customer is using.

• Oracle enterprise customers can use CDC and not cause DLP to be in an unsupported state, as long as the customer does not change Symantec DLP schema.