Clarity system slow performance due to server slowness

Products

• Clarity PPM On Premise

Issue/Introduction

Clarity server is suddenly slow without any change. You notice spikes in CPU or RAM on the OS. Even if you stop Clarity you still notice the system is very slow or busy in Task Manager or process list.

Environment

Any Supported Clarity Releases

Cause

The server where Clarity is installed has environmental issues unrelated to the product

Resolution

• Engage your IT Team to help resolve the issue with the server where Clarity is installed
• Provide all the captured evidence, screenshots of processes running and amount of CPU/RAM consumed
• The solution may include having to apply a Windows Patch or a new Linux packages on this server