Discovered Heuristic Software releases are not shown under a computers discovered software or in reports.
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Discovered Heuristic Software releases are not shown under a computers discovered software or in reports.

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Article ID: 379475

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Updated On:

Products

CA Client Automation - IT Client Manager

Issue/Introduction

From the GUI when i look under an Assets "Software\Discovered" tab some of my software releases are not displayed. 

When I run a report for all software discovered on an Asset, some of my releases are not displayed.

Environment

Client Automation DSM Explorer, Web Admin Console or DSM Reporter.

Cause

The Software release has been set for "Enable for Discover" = "No"

Resolution

Right click on the release and select the option "Enable San"