Can't log in to VMware Identity Manager GUI through VIP
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Can't log in to VMware Identity Manager GUI through VIP

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Article ID: 379459

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

You hit an error "Error Connect to Load Balancer FQDN:443 [Load Balancer FQDN /*.*.*.*] failed: connect timed out" when you try to login to VMware Identity Manager via the load balancer IP address.  

Symptoms seen

  1. Aria Automation login fails with the same or similar error
  2. When you try to run the curl command curl -kv https://Load_Balancer_FQDN from one of the VMware Identity Manager nodes to the Load Balancer FQDN it displays a failed connection error
  3. VMware Identity Manager health status in Aria Suite Lifecycle is Green

Environment

VMware Identity Manager 3.3.x

Cause

Incorrect firewall rules are blocking necessary traffic between the VMware Identity Manager and Load Balancer.

Resolution