vCenter recent tasks pane shows 'Update service activation policy' and 'start service' following the upgrade of the host and vSphere replication appliance.

Products

• VMware vSphere ESXi
• VMware vCenter Server
• VMware Live Recovery

Issue/Introduction

VC recent task pane shows a continuous tasks as "Update service activation policy" and "start service" after host and vSphere replication appliance upgrade. 

• Update service activation policy esx.vsphere.local initiated by [email protected]
• Start service esx.vsphere.local initiated by [email protected]

Environment

• VMware Live Site Recovery 9.x
• vCenter Server 8.0.2 or later
• ESXi, 8.0.2 or later
  
  

Cause

• This issue occurs when enhance based replication is enabled on affected host. After enabling enhance based replication, the HMS service on vSphere replication validates host's hbrsrv service status.
•  hbrsrv service on should be in start state.

Resolution

1. To resolve follow as below:
   •  Verify that hbrsrv is running on ESXi host. Go to the vCenter vSphere Client, locate the host, navigate to the 'Configure' tab, then go to 'Services'. Look for the service hbrsrv in the list and check if its status is 'Started'.

• • If it is in stopped state, please start the service.

     2. If the alerts don't stop after starting hbrsrv service, apply the workaround as below;

• • Take snapshot of replication appliance, stop and start the hms service in VAMI page (port 5480) of vSphere replication appliance. Host's hbrsrv service will be started automatically after HMS service restart.
  • "start service" and "update service on activation policy" task should now stop. Please refer to below screenshot.

    3. Please reconfigure VR appliance, if alerts are still there after following step 1 and 2.

If you are still getting same alerts after following above steps, please raise a SR with Broadcom technical support.