CloudSOC Logins disabled and entitlements show cancelled in CMP

Products

• CASB Gateway Advanced
• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

CloudSOC Logins disabled and all three CASB entitlements show cancelled in CMP

Cause

Contractual issue - entitlements placed On Hold

Resolution

After contractual issue was resolved logins and features were enabled again